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Customer Enquiries

  • Use our Customer Enquiry Form or call 13 13 58 Monday to Friday during normal business hours (local call fee from anywhere in the State excluding mobiles).
  • If you are interstate and you need to contact us, please call 1800 677 945 during business hours (WST).
  • If you are overseas, you will need to contact us on +61 8 9210 2005.
E-mail
Facsimile
  • 1800 651 161
Mail
  • Alinta, Locked Bag 55, PERTH WA 6849
Address
  • Level 1, 1 William Street, Perth WA 6000

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Alinta Assist

Call 13 13 58 and select option 5 for Alinta Assist's:

  • Plumbing services
  • Gasfitting services
  • Electrical services
  • Hot Water services
  • Heating services

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Gas Emergencies and Faults

Call the Network Provider on 13 13 52. This line is available 24 hours every day (local call fee from anywhere in the state excluding mobiles).

  • Emergencies
  • No gas
  • Smell of gas

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Electricity Emergencies and Faults

Call the Network Provider on 13 13 51. This line is available 24 hours a day every day for:

  • Emergencies
  • No electricity

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Customers with special needs

Call 13 13 58 for details on:

  • Large print accounts for vision impaired customers
  • An account reading service

If you are deaf or have a hearing/speech impairment you can use the National Relay Service to contact us on the numbers below:

  • TTY users should call 133 677 and ask for 13 13 58
  • Speak and Listen users can call 1300 555 727 and ask for 13 13 58

If you have any further questions about the National Relay Service please see their website: http://www.relayservice.com.au

For customers who have difficulty communicating in English you can use our Telephone Interpreter Service 13 40 50.

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Media Enquiries

For media enquiries, please contact:

Fiona Osler

Rebecca Johnston

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