Contact Us

• Customer Enquiries
  
  
• Alinta Assist
  
  
• Gas Emergencies and Faults
  
  
• Electricity Emergencies and Faults
  
  
• Customers with special needs
  
  

Customer Enquiries

• Use our Customer Enquiry Form or call 13 13 58 Monday to Friday during normal business hours (local call fee from anywhere in the State excluding mobiles).
• If you are interstate and you need to contact us, please call 1800 677 945 during business hours (WST).
• If you are overseas, you will need to contact us on +61 8 9210 2005.

E-mail

• customer.services@alinta.net.au (Residential)
• energysales@alinta.net.au (Business)

Facsimile

• 1800 651 161

Mail

• Alinta, Locked Bag 55, PERTH WA 6849

Address

• Level 1, 1 William Street, Perth WA 6000

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Alinta Assist

Call 13 13 58 and select option 5 for Alinta Assist's:

• Plumbing services
• Gasfitting services
• Electrical services
• Hot Water services
• Heating services

Gas Emergencies and Faults

Call the Network Provider on 13 13 52. This line is available 24 hours every day (local call fee from anywhere in the state excluding mobiles).

• Emergencies
• No gas
• Smell of gas

Electricity Emergencies and Faults

Call the Network Provider on 13 13 51. This line is available 24 hours a day every day for:

• Emergencies
• No electricity

Customers with special needs

Call 13 13 58 for details on:

• Large print accounts for vision impaired customers
• An account reading service

TTY Phone 1300 306 006

• For customers with hearing or speech difficulties who have access to a TTY (telephone typewriter) phone.

Telephone Interpreter Service 13 14 50

• For customers who have difficulty communicating in English.