 |
|
||||
| Home | Your Home | Your Business | Gas Fitters & Builders |
|
Frequently Asked Questions
Find out the answers to our frequently asked questions here. If your question does not appear on this page, you can contact us by email or call 13 13 58. How often do I receive my Alinta bill? Why is my gas bill higher than usual? What is the supply charge for? Does the supply charge apply even if I have gas connected but don't use it? What is the account administration fee for? How can I calculate my next bill? Does Alinta provide any services for customers with special needs? How often do I receive my Alinta bill?Generally we'll send your Alinta bill approximately once every three months. If you're a new Alinta customer, you may receive an account more regularly. If you have a business account, you will receive your bill approximately once a month, depending on your energy consumption. Your bill will indicate how often you can expect to receive a bill. Is there a State Government Energy Rebate for pensioners and other concession card holders who are Alinta customers?Alinta does not have an energy rebate, but if you're an eligible concession cardholder, you should register your details with Synergy. This may sound confusing, but as the State Government-funded energy rebate is for gas and electricity usage, the rebate is administered by Synergy through your Synergy account. You're eligible for this rebate if you hold a government concession card such as a Health Care Card, a Seniors' Card (State Government), a Pensioner Concession Card or a Department of Veterans' Affairs Card. For more information, visit www.synergy.net.au/rebates Why is my gas bill higher than usual?Your energy use-and therefore your bill-fluctuates throughout the year. Some simple explanations for a higher gas bill include: Cold weather - In cold weather, most homes use more energy. Your hot water system has to work harder to heat the water, longer showers are common and you're likely to use room heaters more. Changes in your household - Have people moved into your home? Are you spending more time at home? Do you have any new gas appliances? Are any of your gas appliances leaking? Your account was estimated - If our meter reader could not access your meter, we've had to estimate your energy use. There was a mistake in reading your meter - Check your current meter reading against the reading on your account. Your billing period may be longer than your last account - Compare this bill with one from the same period last year. Your appliances (such as your pilot light) may have been operating while you were on holidays. If this is the case, simply switch your appliances to the vacation setting next time you go away. What is the supply charge for?The daily supply charge covers some of the fixed costs of supplying gas to your home or business, including the cost of installation and maintenance of pipelines, gas mains and gas meters. Does the supply charge apply even if I have gas connected but don't use it?Yes. Our customers who only use gas seasonally still pay the supply charge, as this covers the cost of maintaining the supply of natural gas to connected homes and businesses. What is the account administration fee for?The account administration fee applies if you have moved address, or you're opening a new Alinta account. When the final bill is paid by a customer before they move out of a property, the gas supply for the property is switched off. We do this to ensure that all gas used is billed correctly and paid for by the right customer. If you've moved into a new home, you need to open a new Alinta account. The account administration fee offsets some of the costs associated with closing and opening accounts. Find out more about our pricing and fees. How can I calculate my next bill?The easiest way to estimate the amount of your next bill is to take a reading from your meter and call Alinta on 13 13 58. We can then calculate the amount you owe and estimate what the total is likely to be. If you would like us to read your meter and send you an interim account, a fee will be charged. Find out more about our pricing and fees. What is an estimated account?In Western Australia, it is a requirement that your meter has an actual reading taken at least once a year. If the meter reader cannot access your meter - you may have a dog that won't let the meter reader in, or your meter may be locked or obstructed - your reading and bill will be estimated. The difference will be adjusted in the next account, provided the meter can be read at the time. How do I read my gas meter?Most gas meters have an easy-to-read counter which is similar to a car's odometer. To read this kind of meter, just write down the numbers from left to right. There may be up to five digits, and there's no need to write down any digits after the decimal point, or in red, as these are for testing purposes only. 
Does Alinta provide any services for customers with special needs?Yes, Alinta provides a number of free services for customers with special needs. To access these services, call Alinta on 13 13 58. Our services include:
Have we answered your question?If your question does not appear on this page, you can contact us by email or call 13 13 58. |