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Your Account

Your Rights and Obligations

With a long history as an energy retailer in Western Australia, our focus is on delivering the best possible customer service at all times.

Find out more about the services you can expect from Alinta by viewing our Customer Charter.

Want to find out more about your rights and obligations when buying and using gas from Alinta? View our Terms and Conditions for residential gas use.

The conduct of gas retailers and marketers in WA is guided by the Gas Customer Code and Gas Marketing Code of Conduct.

If you're having trouble managing your bill payments view our Alinta Hardship Policy.

Can I request a Gas bill? You can view your bills online, including your current bill.
I have forgotten my password what do I do? A new password can be issued online.